Warranty DetailsÂ
If your Telescope powder coat aluminum frame, marine-grade polymer frame, or rustic polymer frame fails structurally during normal usage within the applicable warranty period (as defined below), we will repair or replace the frame without charge, parts, and labor included. (In the case of discontinued models or finishes, we will replace the item with the closest comparable current model.) If Telescope agrees to have an authorized dealer make the repairs, a maximum labor charge must be agreed upon by both Telescope and the dealer before work can commence. Products covered by our frame warranty are identified in our catalog as either 15/5, 15/3, 15/1, or no identification at all. 15/5 indicates a frame warranty period of 15 years in residential use/5 years in contract use. 15/3 indicates a frame warranty period of 15 years in residential use/3 years in contract use. 15/1 indicates a frame warranty period of 15 years in residential use/1 year in contract use. No indication indicates a frame warranty period of 1 year in residential use and that there is no frame warranty in contract use. All warranty periods commence on the date of purchase by the consumer or contract customer. Contract use includes any rental, business, commercial, institutional, or other non-residential use. Marine Grade Polymer and Rustic Polymer materials used in our products are warranted against rot, cracking, splintering, and decay for the length of the applicable warranty period defined above. The powder coat finishes on our powder coat aluminum frame furniture are warranted against peeling, cracking, or blistering for a period of 3 years from the date of purchase. Failure of the powder coat finish due to abrasion, including abrasion caused by stacking the furniture against other furniture or scraping against other surfaces, is not covered by this warranty. Exposure to saltwater or salt air may cause powder coat finishes to blister due to oxidization of the metal, such blistering and oxidization are not covered by this warranty. Fading, staining, and scratching of marine-grade polymer or rustic polymer surfaces are not covered by this warranty. Rusting of any steel or stainless steel components is not covered by this warranty. The following products are not covered by our frame and powder coat warranties: tabletops, umbrellas, umbrella bases, wood furniture, cushions, slings, straps, wicker fibers, and folding aluminum furniture.
