Awesome product! Very solid, well functioning, versatile, excellent appearance, as close to professional grade you’ll find. Incredibly pleased with our purchase!

Don’t like how the bottom isn’t all the way connected like it hangs down and it’s loose where the tray is for as much money and they bring the KitchenAid it shouldn’t do that

Super convenient. No guessing work with a push of a button. Espresso comes out great, not to mention it cleans itself!

Bought this in July 2025. Have generally been happy with the coffee it makes - at least until recently. Has started to exhibit odd behavior, such as coffee being ground without making pucks (hence, no coffee made, just wasted beans), extra loud and explosive steam noises, and so on. Has been regularly cleaned, and multiple descalings on the same day eventually helped. Relatively poorly detailed assistance from manual, but fortunately found online resources. Expensive cleaning products. I like this unit overall, but am disappointed in the above given the very high price.

Overall I'm pleased with this appliance. The coffee temperature is excellent, no more lukewarm coffee! It is relatively quite and has plenty of customization options for coffee drinks. Using coffee grounds is cumbersome, I would have preferred a separate compartment to put in the grounds instead of having to remove the entire lid from the coffee bean reservoir. At this price point I would have expected that when the water reservoir is empty, the machine would allow time to fill it and then finish preparing the drink rather than dumping the grounds immediately. My prior less expensive machine did that.