Customers find the product to be beautiful and of good quality, with many appreciating its appearance. However, there are significant concerns regarding its size, with numerous reviews stating it is much smaller than expected and not suitable for a full-sized cake. While some find it useful for smaller items like cupcakes, cookies, or candies, others feel the cost is too high for its limited functionality. Opinions on value are mixed, with some finding it a good price for the quality, while others consider it overpriced given its small dimensions.