Customers find the product to be stunning and beautiful, with many praising its high quality and stylish appearance. The material, described as hair-on-hide, is noted for its rich texture and ability to create a luxe vibe. While generally well-received, there are mixed opinions regarding the color accuracy, with some noting it appears more brown than black as depicted online. The product is also described as very flat and not plush, which aligns with what some customers were seeking.