Customers highly praise the product's beautiful appearance and excellent quality, noting that the colors are often more vibrant and appealing in person than depicted online. Many reviewers find the rug to be a great value for its price, especially considering its wool construction and high-end look. The thickness of the rug is also frequently mentioned as a positive attribute, contributing to its luxurious feel. While most feedback is positive, some customers have noted that the rug can be scratchy and may shed initially. Additionally, a few reviews mention issues with creases from shipping that do not resolve easily.