the rug had defects but customer service was awesome and handled the issue immediately.

Color and size are variable because these are natural hide rugs. I had to order it twice to get close to the advertised size. I loved the color of the first rug but it arrived over a foot shorter than advertised. Wayfair made the exchange easy. I had them check the sizing before shipping a second rug. The larger second rug had very different colors --- which I like even more. Be careful opening the packaging in case you need to return it. Beautiful rug -- adds a lot of interest!