Customers find the product to be beautiful and attractive, with a nice appearance that looks great in gardens or on patios. The packaging is consistently praised for being high quality and ensuring the product arrives undamaged. However, opinions on size are mixed, with some finding it decent while others consider it smaller than anticipated. Customers also express dissatisfaction with the color, noting it is gray rather than white or ivory, and there are significant concerns regarding poor quality, with reports of chipped or broken items upon arrival.