Customers find the product to be very cute and lovely, with a nice appearance that enhances garden areas and planters. However, many reviewers express disappointment with the size, noting that the product is much smaller than expected and appears in photos, leading to concerns about value for money. While some reviews mention good quality stone and construction, others describe the product as poorly made or cheap. Overall, the product is seen as a charming accent piece, but its small size and perceived lack of value are significant drawbacks for many.