Customers frequently praise the product's stunning appearance and elegant aesthetics, noting its beauty and how it complements their decor. The product is often described as heavy and well-made, with some reviewers highlighting the quality of the materials, particularly the alabaster. However, some customers have expressed concerns regarding the overall quality, with mentions of loose parts and finishes not meeting expectations. Mixed opinions exist regarding the shades, with some finding them too white or not complementary to the base.