Size is great but was disappointed it had no shade filter.

Hi This is the 3td time you have sent this shade to me..... There is no protection in the box for this and the result it was smashed and it's not round anymore.... I'm so disappointed with how and why this would happened.... I would like to speak with someone that is in a management position to resolve this problem... It's obvious that no one is inspecting these shades before they are shipped.. I will await a response from you Thank you Steve