I am dead in the water with case number 01243240 case subject 01240781My initial contact was on July 17th I successfully submitted all asked for information and was sent confirmation of this on July 22nd and was told I would be contacted in 24 to 72 hours which now has been over 5 days ago with not another word. I have replied several times since this process started (please review) and suggested that we get this figured out as I leave the location of the installed hood for a out of state trip on Wednesday morning for 4 to 6 weeks. I have the installer on standby to complete the project and could facilitate his ability to gain access to the property to complete the repairs or replace said hood. I have registered this product for warranty coverage and I need your attention to this matter. This is turning into a nightmare.

The range looks very nice and goes well with my cabinets. Easy to install and setup. The different size burners come in very handy, especially the simmer burner. The champagne bronze goes nice with white and makes it look like luxury.

Love the champagne bronze and matte stainless steel. It’s stunning.

It’s beautiful. Works great. Super happy. 5 stars

Just got it installed. the transition piece was installed with a folded over gasket out of the box so I had to correct that, the flange the chimney lines up with on the hood is sharp as its poorly finished, cut my finger on it. Found a loose screw rattling inside, finally figured out that it fell out of one of the filters. Unit came with missing install hardware (some washers and anchors) and came with too many screws for the transition piece that was already installed. Works well though, the button function is also not great. the power button is a clock icon its not intuitive to a guest. it does have a timer but only 5 minutes and its not adjustable. the hooks the filters hang on by seem like there gonna bend really easily. I have an almost straight path out to the roof and anything past power 1 fan is pretty loud. Not sure I would by it again. family seems to like it. But this house has never had a hood so it's better than nothing. My appreciation for the hood will increase as time passes and it hasn't broken.