It just doesn’t work. They have sent replacements for all parts. Ah, somehow it has started working but this happened before and it stopped for unknown reasons.

Installed the Kohler Tone touchless faucet and immediately ran into issues. The spout/neck assembly was not properly retained—there is no locking mechanism, and the neck could be lifted out of the base with noticeable wobble at the joint. This is clearly a manufacturing defect, not an installation issue. Additionally, I encountered minor challenges during install (leak at connection, troubleshooting hot water flow), but those were ultimately resolved. The structural issue with the neck made the faucet unusable, and I had to initiate a return. Disappointing given the price point.

Love this touch-less/hands-free faucet! So convenient and saves a lot of time when cooking

Looks beautiful & works great! I love the no touch feature when my hands are dirty or have touched raw meat.

We really like the look of this particular kitchen faucet, and it works well with our remodel design. It is a little pesky to install, as we have an under counter white porcelain farmhouse sink, and the electrician had to reach under and then up behind the sink. We also need to figure out the weight provided to ensure the hose retracts after use. Overall, we shall see how it performs in the weeks/months to come!