This cutlery basket is awful. It falls over. Falls off when you push the tray in, the third or top rack is not a convenient substitute for a traditional basket. The basket actually is more stable when affixed to the part of the rack that runs side to side across the front. I so regret purchasing this dishwasher. My original Bosch dishwasher was still working and was much much better design for load dishes. This thing is a joke and is a common source of debate I. Our household--along the lines of what in the world were they thinking and who's school project was this design. The whole interior needs a remodel. I'm very very disappointed. And only one basket?! Come on!

Was disappointed that this dishwasher came with only one section of silverware basket and it does not even hang securely in dishwasher. It should have come with another silverware basket to attach to this one. I feel short-changed. It is not complete without the second basket.

After getting the dishwasher installed by a professional I was left to get to know the appliance on my own. I'd seen our salesman separate the two sections of the flexible silverware basket in the store so I thought I'd give it a try. The only issue was there were no instructions included with my dishwasher explaining HOW. So I just gave it a shot. On my first attempt I broke it - second attempt it broke more - attempt 3 it broke in a different spot. I then had to google how to do it and I definitely feel like I could have avoided this if I received any instructions or a warning about how easy it was to break. Pretty awful experience

Just bought a new Bosch dishwasher...and it came with one of these...this makes me want to send it back....does it have a place that the cutlery basket ACTUALLY fits properly to the rack so you can actually use it without it falling over and coming unattached constantly? ...And where is the second one it seems say is in the manual?