Customers find this product easy to use and praise its performance, with many noting it works great and makes perfect poached eggs. The functionality is also highlighted as a positive, with the product performing as advertised. However, there are mixed opinions regarding cooking performance, with some users experiencing issues like undercooked or overcooked eggs, while others find it works well with adjustments to microwave power and time. The quality of the product is generally viewed positively, with some users reporting long-term satisfaction.