Customers report that the product is easy to install, with some noting it was a perfect design and installed with ease. However, there are significant concerns regarding durability, with many reviews indicating the product fails within a year, often requiring frequent replacements due to leaks or the inability to shut off water. Customers also express dissatisfaction with the components, citing issues like cracked o-rings and cartridges that leak. Functionality is also a concern, as some users report the valve cannot keep water on the proper side or shut off completely. There are also negative sentiments expressed about the brand due to these recurring issues.