It was the perfect match, easy to install

As like so many others, my plastic coupler broke. I did order a replacement coupler, which was only a few dollars. When I removed the coupler from the handle, it appeared to be a washer that crumbled. I could not find a washer anywhere, is there a washer or spacer that goes between the handle and bell shaped housing?

Our Brushed Bronze set looks really nice but just broke. Ours lasted 6 years, but You'd expect that quality products to last many decades. The plastic connector inside the handle broke, just as mentioned in the other reviews.

[This review was collected as part of a promotion.] I have had nothing but problems with this same part. Why would you design major connection part out of composite/plastic with a cheap aluminium screw to hold it in place. How could you expect that type of cheap component to handle (no pun intended) the stress of turning a shower valve off and on to have any longevity. I sent away for the rebuild kit that was supposed to have taken care of this problem a year ago. Well it only lasted about 8 months and I'm back to having to use pliers to operate my shower valve. I had this installed by a licensed plumbing contractor so don't ell me its due to incorrect depth on my rough in, either. I pulled the whole handle assembly off and drove over it with my truck I was so frustrated. I have tried countless hours to repair or figure out why it didn't work. I finally gave up. EXTREMELY DISAPPOINTED! Kohler you should be better than this.

product materials were poor in quality and the internal parts broke often. easily could have used a better material. product failed in different ways on the same part. materials broke and or get worn so handle is rendered useless. a replacement part should be offered for the specific failing part but instead hole new assembly is only offered.