Works ok but little flaky sometimes

I bought this several months ago and have had repeated problems with the rain head shower constantly leaking or dripping. The plumber who installed the shower head has been working with Kohler over this time period. Last week it was suggested he remove the shower head which he did and found that the shower head was full of water and determined there was no solution to the constant dripping. Very disappointing news considering the amount of money we spent on the various Kohler shower parts/items. Further, my thinking is Kohler is well aware of this issue and continues to sell/supply this rain head shower product. I wouldn’t recommend this item unless you want your rain hair shower to constantly drip.

This shower is completely unreliable. Roughly 1-2 times per week the shower will refuse to stay on for more than a couple seconds. When this happens during the week it makes me late for work, which is a major, major issue. Between this and my Koehler bidet, it’s incredible that these products fail at the very simple idea that when I turn on a product meant to dispense water, I shouldn’t have to guess whether it will actually dispense water.

It’s been all most 2 years now I have using the shower, I have had 2 updates till now, 1 update resolved the random errors I used to get and shower use to reset while taking a shower resolved. 2 updates today haven’t seen any new changes, but the warm up function still not working, issue is that if the warm up mode is on, all connected outlets come on, I have all 6 in use. Please resolve this issue. Thanks

We had this system installed in our remodeled bathroom in September 2023. For the most part, it has worked beautifully and we've been ecstatic with it. However, it is not without issues. It has to be re-paired with Amazon Alexa every 3 months, unlike every other Alexa skill out there. Why? Who knows. Because Kohler says so, I guess. Lately it has been needing to be re-paired every 2 weeks (today was the 3rd time). Also today it said there's a firmware update, but when I go to update I get a message that the shower is offline and I need to check the wifi connection. How? There's no wifi settings on the shower setup or in the app, or in my Kohler account anywhere. There is an Advanced/Locked section of settings that requires a PIN on the in-shower control and I have no idea what the PIN is or how to find it; we didn't set it and we can't get into these settings. The shower and all its components is gorgeous and feels wonderful, but these tech issues are enough to drive you crazy, especially 18 months after install.