Customers appreciate the product's effective design and functionality, noting its ability to clean well, especially under the rim. The storage caddy is praised for keeping cleaning products out of view and maintaining a tidy appearance. The aesthetics are also highlighted as a positive, with the unit described as streamlined and fitting well with bathroom decor. However, some users have experienced issues with the product's functionality, finding it clogged or difficult to clean. Mixed opinions exist regarding the ease of cleaning the internal brush storage.