Customers find the product's functionality to be excellent, with many appreciating its convenience over traditional wall switches. The color options are also noted positively, with one reviewer specifically mentioning the usefulness of a black option to match existing fixtures. However, some customers have expressed dissatisfaction with the installation process, citing a lack of included attachments and installation pieces. Additionally, there are mixed opinions regarding the finish, with one reviewer noting a discrepancy between the advertised appearance and the actual shiny gold finish.