Customers are highly satisfied with the product's functionality and fit, noting that it works effectively and seals drains well. Many reviewers appreciate its attractive appearance, finding it a significant upgrade from older models. The product is also praised for its durability, with some users reporting long-lasting performance. However, there are some mixed opinions regarding durability, with one user concerned about potential wear on the rubber edge. Compatibility is generally seen as a strong point, with the product fitting Insinkerator disposals perfectly.