Ordered this piece expecting to get a first rate, undamaged coffee table. First the box arrived UPS opened with snow on it & in it. Upon lifting the box to bring in the house we could hear hardware rattling. Opened the box in the house and the bag with the hardware was ripped open & all the bolds & washers were all over the inside of the box. SO, I counted and was missing the Allen wrench, 3 bolts, 3 flat washes and some of the locking washers. I took the top of the coffee table out and there was a scratch on the top surface where it can be plainly seen. Emailed the manufacturer and they would not replace stating that the scratch DID NOT AFFECT ITS USE!! Not an appropriate response. In the past in this situation other manufacturers have shipped a second item to me, have told me to take out of the second box the items that were missing and swap the table top with the new non-defective one, then return the second box with the defective table top. Not this manufacturer. The best they said they could do was give me 15% off. Original purchase price was more than $600 with tax. After 15% credit to my card the purchase price was more than $500 for essentially a "SCRATCH-N-DENT" piece. Also on the first email that stated the table top was scratched and hardware was missing, the reply only addressed the table top and the 15% credit, that rep never addressed the missing hardware. So, that meant a second then a third email to get the missing hardware and the Allen wrench. I will never order again items from "MOE'S" which was on the box, or "AllModern" which is on this website. I am even considering not buying off Wayfair any longer. Very dissatisfied with the resolution of this issue. e
