Attractiveness 5 stars. Functionality 0 stars. Drawers are sticky, thus the round pulls are worthless for getting the drawers open. File cabinet hardware is set for legal sized folders. There could have been a simple solution, a small slit in the metal hanging devices that would accommodate letter sized folders, but no - very poor design. Also, the file drawers only open about 1/2 way, so files in the back are hidden. And, the drawer guides are extremely poor given the weight of the drawers. Save your money, as this desk was expensive! Keep looking and try other sites rather than Josh and Main! Also, the matching book case finally came with one of the doors broken. I requested a new door, was told it would be "coming soon" , but as I write this review the "coming soon" was about 15 days ago. So much for customer service!?!