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Learn MoreRated 1 out of 5 stars.
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Rated 1 out of 5 stars.
This was our first time ordering anything from Birch Lane, and I'm sorry to say that I cannot recommend this product or this company. We ordered four pieces of the Sonata Display Stand and two of them came damaged (shown in pictures). I wanted to get the two damaged pieces replaced, but Birch Lane's customer service told me I would have to repackage both of the heavy cabinets and bring them to a FedEx drop off location myself, also paying the return shipping fee myself--even though they sent me damaged product. I am not physically capable of accomplishing this without hiring movers. They then tried to convince me to accept two free door replacements as that would quote "restore each piece to mint condition". Their illogical/sneaky reasoning tried to ignore the fact that there are dents in the outer frame of the cabinet itself that I wanted addressed (one pictured in review photos), so no, a door replacement, while helpful, would not restore these pieces to mint condition. In the end, I was pigeon-holed into accepting a refunded discount for two of the pieces. And these pieces aren't cheap. I am now stuck with $2200 worth of furniture that I will have to find some way to repair myself. I explained that I would be happy accepting two replacement doors and the discount, considering the cost of the pieces and the expense of shipping I incurred for two damaged items, but they refused. Alas, my first purchase with this company is also my last. As for the furniture manufacturer, it's a sturdy and heavy piece but I do not have faith in the quality of their products either as the doors appear to have been crafted poorly rather than damaged during shipping. Each piece smells horribly of a strong chemically odor and each piece features a garishly large anti-tipping PSA sticker adhered in a very visible area on the upper display shelf (can kind of see in review photo), and this sticker says it is permanent and not meant to be removed. It looks so silly, of course I will have to try to remove it, but it's not going easily that's for sure.
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