Customers appreciate the attractive appearance and design of this product, noting its beauty and how it complements their decor. The weight is also a positive aspect, with some finding it nicely weighted and others appreciating that it is lighter than other similar items. However, opinions on color are mixed, with some loving the specific shades while others find them not quite matching their existing dishes. There are also concerns about the gold handle not being dishwasher safe, leading to the gold flaking off.