There were multiple issues with this order. Initial order was placed on 06/09/26. The delivery update was sent to the incorrect employee, previously listed on the account; who was out of the office, so (even though prior communication had been sent to me) I did not know when the delivery was to be scheduled. Then delivery was attempted outside of business hours by FGO Logistics. We were not contacted via email or phone, and did not get any communication regarding the missed delivery. When I called Perigold customer service they attempted to call the delivery partner several times, and had to leave a message. Later, after several attempts I was finally able to speak with someone at FGO, but their customer service was lacking. They were able to "squeeze it on the friday truck" and it was delivered this morning... The "Instructions: Please use East entrance beside Kinder care, facing Grahm Rd." were not followed; they pulled up and started unloading at the front door, I had to direct them. The artwork is advertised as a framed canvas print, but arrived unframed! This had already been quoted to and approved by our client, and now we will have to cover the frame cost. We are very disappointed with this whole process, especially this being our first time purchasing through Perigold.