Customers find the product to be beautiful and well-made, with many appreciating its organic appearance and the warmth of real wood. The size is generally considered good, with some noting it is larger than expected. However, there are significant concerns regarding the accuracy of product representation, with numerous reviews stating the item received looks nothing like the advertised picture in terms of shape, color, and overall appearance. Some customers also experienced issues with the size not matching descriptions and negative feedback on the quality and material, describing it as fake or manufactured-looking.