Customers have mixed opinions regarding the product's appearance, with some finding it beautiful and natural-looking, while others feel it appears cheap and plastic, not matching the online images. There are also concerns about the value, with several reviewers stating it is not worth the price due to its cheap appearance and flimsy feel. However, the product is praised for its nice size and rich color, making it suitable for small spaces and accenting tables or shelves. The material is also a point of contention, with some perceiving it as plastic rather than natural horn.