Customers find the product to be beautiful with rich colors and a high-quality appearance. Many reviewers praise the product's aesthetic appeal, noting that it often exceeds expectations and looks more expensive than it is. The packaging is generally well-regarded, with many customers receiving their orders intact. However, some customers have experienced issues with breakage during shipping, leading to a need for extra tiles. There are also mentions of the product being delicate and prone to chipping or breaking, particularly during installation or cutting.