Customers report significant issues with durability, with many instances of the bottle breaking at the neck or base shortly after purchase. There are also widespread complaints regarding fit and compatibility, with numerous reviews stating the product is too small or does not fit existing dispensers. While some customers found the size to be just right, others found it to be too small and not a standard size. Opinions on value are mixed, with some finding the product to be a poor value due to its lack of durability and fit issues.