Customers praise the product for its high quality, beautiful and modern design, and attractive appearance. The item is noted as being well-designed, sleek, and substantial, with a secure grip on the inset glass dish. Its functionality is generally well-regarded, holding soap effectively and serving as a useful catch-all dish for decluttering. However, some users found the glass part to be breakable and noted that water can collect, causing soap to melt. Additionally, one review mentioned the color not matching expectations, appearing as brushed nickel rather than rose or copper.